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Frequently Asked Questions

Services

FIND A PHYSICAL THERAPIST

Great care from all levels!!! Excellent care from the emergency room to rehab! Follow-up care will be excellent, also!!! Excellent care, excellent recovery, makes healing much faster, perfect recipe!!!
General

Staff at Great Basin Orthopaedics are so caring.

Healthgrades
Great service. Nice staff. Would recommend to anyone needing knee replacement.
Jil L.
I'm very happy with the doctor and staff and love the nice and big waiting room.
General
I have been going to GBO for many years and the staff and doctors are amazing and easy to talk to about your conditions , as well as, procedures if needed.
Sandy Dunn
I have seen 3 doctors in this office and they are all excellent in their field.
Virginia Anderson
Great Basin Orthopedics repaired my elbow accident and recently performed a total hip replacement. The elbow outcome was excellent using GBO's Physical Therapy services and I am hopeful the hip will be better than new in a short while. Stephen Capel was my therapist for the elbow and is now for my hip. I have full confidence with him.
James Tiner

The staff at Great Basin are the best I've ever encountered. I can't pick just one because they all work so well together and step in when needed to complete a task. I really thought it was amazing. AND all were so friendly and interested.

Rater8

Always professional, courteous and compelling for me, the patient, to do exercises that enhance performance. I am challenged to exercise Amy's list of items so I can get better through each appointment. VG!

Rater8
the staff at Great Basin is excellent from the phone, front desk, nurses and x-ray tech. very pleasant to deal with.
General
The x-ray tech Kathy was a pleasure. I was crying from the pain and she even took the time out to hug me.
General
A very efficient run medical facility. Very professional staff who greeted you with a smile and introduced themselves in all interactions with the organization. A model for other medical groups to take notice.
General
I was so impressed with the friendly and caring people. I would say it was one of the best appointments for anything I have ever had! Thank you!
Sandy Jennings
The referral to the Physical Therapy Specialists was great! I really appreciate the efficiency of this practice in terms of taking me back at my scheduled appointment time, efficiency through x-ray, and not having to wait for the doctor. These attributes really made the experience.
General
It's been a few years since I went here with a broken arm and I can't thank them enough for the excellent care I got!!! I was able to avoid surgery and avoid my arm getting to stiff since he didn't put me in a full cast. The staff was super friendly throughout the whole building from the receptionist, the nurses, the x-ray techs and the dr. Literally everyone had a smile and that's rarer these days
Carissa Byram
This place is amazing! I am telling everyone I know!
General
Tina is knowledgeable, compassionate and has me on my way to recovery!
Elizabeth Korinek
The check-in process was efficient. All the staff members were professional and cordial.
General
Amazing professional! She made a custom splint for our son (who lost the tip of his thumb) so he could get back to playing sports. She squeezed him in without an appointment. Thank you!
stacy becker
It was a great visit. I felt heard and cared for, and left feeling very satisfied. I immediately texted a friend to recommend GBO.
General
My son was seriously injured in a skateboarding accident. The hospital said nothing was broken and sent him home telling him to follow up with an orthopedic specialist. He did not have insurance but was in process of getting some as he just moved to Nevada and no long qualified on mine. I called all the orthopedic clinics I could find they all said they would not see him. Finally one said OK in Sept. Even though I told them he could not use his arm at all and was in incredible pain. Get some insurance and call back. I offered to self pay for him still no. I finally found Great Basin. They were the kindest most helpful people I had talked to anywhere. They got him in within 4 days. The cost was exactly what they said. They then counseled him on where and how to get some insurance. When I followed up with them the next day they explained how they had applied the payment I had sent and his situation regarding insurance. I understood he was going to need insurance for any major treatment. We just needed to have his arm examined and get a professional opinion and make sure letting it go, while we got insurance, was not going to cause more damage. Great Basin is the first medical facility I've had to deal with in the last two years that has actually treated us like living beings. I am so appreciative. Thank you for helping us.
Kacee Casto
Thorough, knowledgeable and professional
Jim Gaskill
I was amazed that when making the appointment that they were able to see me in two days.
General

Dr Hayes helps me with my Plantar Fasciitis. He always offers alternative ways to mediate the pain and also takes care of my concerns. I've been going to him for years and he's amazing every time. Thank you!

Rater8

I can not thank Dr. Dickens enough!!!! He got my daughter in the following Monday after her injury and then surgery the next day!!! So great full and thankful for him! He did awesome job as well with the surgery! Hardly don't see the scar!

Rater8
Frequently Asked Questions

Why do I need physical therapy?

A physical therapy (PT) prescription from your orthopaedist will help you regain movement, restore function and alleviate pain. It is an integral part of orthopaedic rehabilitation. Your physical therapist will perform a comprehensive analysis of movement and dysfunction, identifying structural or soft tissue impairments and muscular imbalances or inefficiencies contributing to your presenting problem. PT can be prescribed before surgery, after surgery, or sometimes, in lieu of surgery. Check out our blog on why physical therapy matters.

What insurance types are accepted for Great Basin Orthopaedics PT?

Great Basin Orthopaedics Physical Therapy takes most insurance plans. While we strive to keep this list updated, you may want to confirm with your insurance company that we are a covered provider.

  • Aetna PPO, HMO, HNO, EPO
  • Ambetter
  • Anthem Blue Cross
  • BPA
  • CDS Group Health
  • Cigna
  • Coventry/FirstHealth
  • GEHA
  • Golden Rule
  • HealthNet
  • Hometown Health (HHP)
  • Humana
  • Indian Health Services
  • Medicaid FFS (ages 0-17)
  • Medicare
  • Medicare Railroad
  • Meritan
  • Multiplan
  • Naphcare
  • Nevada Preferred Providers (Universal Health Network)
  • Occumed
  • PHCN
  • Prominence
  • Senior Care Plus (HHP Medicare HMO)
  • Senior Dimensions (HPN Medicare HMO)
  • Silver Summit Medicaid (All Ages)
  • Tricare/Triwest
  • Trustfund-Pipefitters, plumbers, Electrical, Engineers, Laborers
  • United Healthcare

What physical therapy treatments are offered?

Your physical therapist will determine which treatments best meet your needs, but common therapies include: ultrasound, electrical stimulation, manual therapy (see below), cryotherapy (ice), heat therapy, mechanical traction, massage and dry needling. Your therapist may also prescribe specific exercise for you to do at home to support your healing process.

What is dry needling?

Dry needling is the use of acupuncture style needles to calm neurogenic inflammation and eliminate trigger points. This pain-free treatment option has been around for decades and has proven clinical success. The primary goal of dry needling is to desensitize supersensitive structures, to restore motion and function and to possibly induce a healing response to the tissue.

What is manual therapy?

Manual therapy techniques are skilled hand movements and skilled passive movements of joints and soft tissue that are intended to improve tissue extensibility; increase range of motion; induce relaxation; mobilize or manipulate soft tissue and joints; modulate pain; and reduce soft tissue swelling, inflammation, or restriction. Techniques may include manual lymphatic drainage, manual traction, massage, mobilization/manipulation, and passive range of motion.

These techniques may be used to decrease edema, pain, spasm, or swelling; enhance health, wellness, and fitness; enhance or maintain physical performance; increase the ability to move; or prevent or remediate impairment in body functions and structures, activity limitations, or participation restrictions to improve physical function.

Will physical therapy hurt?

Our goal is to increase your function and alleviate your pain. While your pain levels will fluctuate as you heal, the therapy is designed to move you toward less pain. There may be some temporary discomfort with your PT procedures, but you should not experience pain. Communicating with your therapist about what you are feeling during treatment will help minimize discomfort.

Does Great Basin Orthopaedics have a physical therapy clinic?

Yes, Great Basin Orthopaedics has an on-site physical therapy clinic located in the same building as our medical offices.

What will a physical therapy specialist do to help me heal?

Physical therapy can be prescribed before surgery, after surgery, and/or sometimes, instead of surgery. In all cases, a physical therapist’s goal is to help you regain movement, restore function and alleviate pain. Your physical therapist will work with you regularly to restore normal function and help you get back to optimal quality of life.

What is the difference between physical therapy and occupational therapy?

Physical therapy, also known as PT, focuses on helping improve your movement, mobility, and function. Physical therapists specialize in therapy programs for musculoskeletal injuries and disorders, sports injuries, and postoperative rehabilitation using a variety of exercises, stretches, or other physical activities.

Occupational therapy, also known as OT, focuses on helping you perform daily tasks more easily. This type of therapy focuses on improving your fine and gross motor skills so you can carry out specific day-to-day activities. They specialize in the treatment of the upper extremity (hand, wrist, elbow, and shoulder) and work injuries. The services provided by occupational therapists include patient education, joint range of motion, adaptive techniques and splinting.