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Patient Info

Patient Info

Patient Portal

After your first appointment, you will be able to set up an account.
Use our patient portal to:

  • Request appointments
  • Communicate with the office and your provider
  • Make a payment
  • View your medical record, educational content and forms

Please contact our offices with and questions at 775-786-1600

Great Basin Orthopaedic has partnered with HealthMark Group to ensure the accurate and timely completion of medical record requests.

How? Requests may be submitted electronically to HealthMark’s Request Manager at https://requestmanager.healthmark-group.com.

Once logged in, select “Submit Request” from the menu options and enter all required fields to provide an authorization directly to HealthMark.

Your medical record request will be processed and a notification will be sent via mail or email once complete and available for download.

Any questions? Please log in to Request Manager for status updates or to chat with support. If you have any questions, you may contact HealthMark at 800-659-4035 or status@healthmark-group.com.

Great care from all levels!!! Excellent care from the emergency room to rehab! Follow-up care will be excellent, also!!! Excellent care, excellent recovery, makes healing much faster, perfect recipe!!!
General

Staff at Great Basin Orthopaedics are so caring.

Healthgrades
Great service. Nice staff. Would recommend to anyone needing knee replacement.
Jil L.
I'm very happy with the doctor and staff and love the nice and big waiting room.
General
I have been going to GBO for many years and the staff and doctors are amazing and easy to talk to about your conditions , as well as, procedures if needed.
Sandy Dunn
I have seen 3 doctors in this office and they are all excellent in their field.
Virginia Anderson
Great Basin Orthopedics repaired my elbow accident and recently performed a total hip replacement. The elbow outcome was excellent using GBO's Physical Therapy services and I am hopeful the hip will be better than new in a short while. Stephen Capel was my therapist for the elbow and is now for my hip. I have full confidence with him.
James Tiner

The staff at Great Basin are the best I've ever encountered. I can't pick just one because they all work so well together and step in when needed to complete a task. I really thought it was amazing. AND all were so friendly and interested.

Rater8

Always professional, courteous and compelling for me, the patient, to do exercises that enhance performance. I am challenged to exercise Amy's list of items so I can get better through each appointment. VG!

Rater8
the staff at Great Basin is excellent from the phone, front desk, nurses and x-ray tech. very pleasant to deal with.
General
The x-ray tech Kathy was a pleasure. I was crying from the pain and she even took the time out to hug me.
General
A very efficient run medical facility. Very professional staff who greeted you with a smile and introduced themselves in all interactions with the organization. A model for other medical groups to take notice.
General
I was so impressed with the friendly and caring people. I would say it was one of the best appointments for anything I have ever had! Thank you!
Sandy Jennings
The referral to the Physical Therapy Specialists was great! I really appreciate the efficiency of this practice in terms of taking me back at my scheduled appointment time, efficiency through x-ray, and not having to wait for the doctor. These attributes really made the experience.
General
It's been a few years since I went here with a broken arm and I can't thank them enough for the excellent care I got!!! I was able to avoid surgery and avoid my arm getting to stiff since he didn't put me in a full cast. The staff was super friendly throughout the whole building from the receptionist, the nurses, the x-ray techs and the dr. Literally everyone had a smile and that's rarer these days
Carissa Byram
This place is amazing! I am telling everyone I know!
General
Tina is knowledgeable, compassionate and has me on my way to recovery!
Elizabeth Korinek
The check-in process was efficient. All the staff members were professional and cordial.
General
Amazing professional! She made a custom splint for our son (who lost the tip of his thumb) so he could get back to playing sports. She squeezed him in without an appointment. Thank you!
stacy becker
It was a great visit. I felt heard and cared for, and left feeling very satisfied. I immediately texted a friend to recommend GBO.
General
My son was seriously injured in a skateboarding accident. The hospital said nothing was broken and sent him home telling him to follow up with an orthopedic specialist. He did not have insurance but was in process of getting some as he just moved to Nevada and no long qualified on mine. I called all the orthopedic clinics I could find they all said they would not see him. Finally one said OK in Sept. Even though I told them he could not use his arm at all and was in incredible pain. Get some insurance and call back. I offered to self pay for him still no. I finally found Great Basin. They were the kindest most helpful people I had talked to anywhere. They got him in within 4 days. The cost was exactly what they said. They then counseled him on where and how to get some insurance. When I followed up with them the next day they explained how they had applied the payment I had sent and his situation regarding insurance. I understood he was going to need insurance for any major treatment. We just needed to have his arm examined and get a professional opinion and make sure letting it go, while we got insurance, was not going to cause more damage. Great Basin is the first medical facility I've had to deal with in the last two years that has actually treated us like living beings. I am so appreciative. Thank you for helping us.
Kacee Casto
Thorough, knowledgeable and professional
Jim Gaskill
I was amazed that when making the appointment that they were able to see me in two days.
General

Dr Hayes helps me with my Plantar Fasciitis. He always offers alternative ways to mediate the pain and also takes care of my concerns. I've been going to him for years and he's amazing every time. Thank you!

Rater8

I can not thank Dr. Dickens enough!!!! He got my daughter in the following Monday after her injury and then surgery the next day!!! So great full and thankful for him! He did awesome job as well with the surgery! Hardly don't see the scar!

Rater8